The Hotel Bothwell & Spa announced last week it has received a TripAdvisor Certificate of Excellence award. Now in its fifth year, the award celebrates excellence in hospitality and is given only to establishments that consistently achieve great traveller reviews on TripAdvisor. Certificate of Excellence winners include accommodations, eateries and attractions located all over the world that have continually delivered a superior customer experience.
When selecting Certificate of Excellence winners, TripAdvisor uses a proprietary algorithm to determine the honorees that take into account the quality, quantity and recency of reviews and opinions submitted by travelers on TripAdvisor over a 12-month period as well as business’s tenure and ranking on the Popularity Index on the site. To qualify, a business must maintain an overall TripAdvisor bubble rating of at least four out of five, have a minimum number of reviews, and must have been listed on TripAdvisor for at least 12 months.
“The TripAdvisor Certificate of Excellence is something that we display proudly at the Hotel Bothwell and Spa,” said General Manager Lori Sorrell. “To be recognized for excellence by our customers and guests is something that gives our entire team the sense of pride and accomplishment that makes it so rewarding to do what we strive to do every day: To make lasting memories and provide a positive experience for our guests while extending to them the comforts of home as well as the modern conveniences that they have come to expect while travelling.
“This recognition is something that motivates our team to continue to do the job that we love to do, and to remain committed to strive for excellence every day.”
“TripAdvisor is pleased to honor exceptional hospitality businesses that have received consistent praise and recognition by travelers on the site,” said Marc Charron, President of TripAdvisor for Business. “By putting a spotlight on businesses that are focused on delivering great service to customers, TripAdvisor not only helps drive increasing hospitality standards around the world, it also gives businesses both large and small the ability to shine and stand out from the competition.”
Release courtesy of Hotel Bothwell & Spa