Thousands of cable and Internet customers in Pettis and Johnson counties went without service for about six hours Friday due to an accident involving the fiber optic cable.
According to Charter Communications, its primary fiber optic cable serving both counties was cut by Kansas City Power & Light workers. Charter spokesperson Anita Lamont said about 100 feet of fiber optic line was cut near Warrensburg by KCP&L crews and the damaged line had to be replaced.
“It’s never an easy task to repair that much line,” she said.
The line was cut at around 2 p.m. and service was not restored until about 7:50 p.m., Lamont said.
KCP&L spokesperson Courtney Hughley confirmed their crews cut the line while trying to repair damaged lines caused by Friday’s storms. Hughley added, however, Charter’s line was not where it was supposed to be.
“The line was about 41 inches off from where it should have been and we accidentally damaged the line,” Hughley said. “Once we realized we cut the line we informed Charter Communications of the damage.”
The damaged line affected all Charter customers in Sedalia, Warrensburg, Knob Noster, Clinton and Whiteman Air Force Base.